Refund Policy

REFUND POLICY – Z4RUMMY

Z4Rummy processes refund requests only in specific cases, such as accidental or erroneous cash credit. We are committed to providing a fair and transparent refund process for our users.

1. Player Verification

• We validate user details at multiple stages during the registration and gameplay process.
• If verification fails despite repeated attempts, we reserve the right to suspend the account.
• In such cases, the remaining balance (after service charges) will be refunded to the original payment method.
• Verification failures may occur due to incomplete or inaccurate information provided by users.

2. Game Termination

• We are not responsible for game interruptions caused by network failure, device issues, malware, power outage, or other factors beyond our control.
• Players should ensure stable internet connectivity and proper device functionality before participating in cash games.
• Technical issues on the player's end do not qualify for refunds.
• We recommend using a reliable internet connection and keeping devices updated for optimal gaming experience.

3. Game Pause

• If a cash game is paused due to technical issues on our platform, players must not close or log out during the pause.
• If the game resumes, play continues normally.
• If the game is cancelled due to technical issues, buy‑in amounts are refunded within 24 hours.
• Players will be notified via in-app notifications about game status and refund processing.

4. Refund Requests

• Refunds are processed only for genuine accidental/erroneous cash credits after thorough investigation.
• All refund requests are reviewed within 14 days of submission.
• Users must provide detailed information about the issue for proper investigation.
• Fraudulent refund requests will be rejected and may result in account suspension.

5. Voluntary Discontinuation

• Users wishing to terminate their account must email Support@z4rummy.com.
• Any remaining balance will be refunded after applicable deductions, if any.
• Account termination is irreversible and all account data will be permanently deleted.
• Users must complete any ongoing games before requesting account termination.

6. Third‑Party Gateway

• All financial transactions are processed via third‑party payment gateways, subject to their terms and conditions.
• Refunds are credited only to the original payment method used for the transaction.
• Processing times may vary depending on the payment gateway and bank policies.
• We cannot process refunds to different payment methods or accounts.

7. Promotional Offers

• We reserve the right to terminate or modify promotional offers without prior notice.
• Promotional credits and bonuses are non-refundable.
• Terms and conditions of promotional offers may vary and are subject to change.
• Users should read promotional offer terms before participating.